Help & FAQ
Quick answers to common questions. Can't find what you need? We're happy to help.
Getting started
Do I need an account?
You can try the first Money lesson without one. Create a free account to save progress, get reviews and earn badges and certificates.
How do I sign in?
Enter your email and we'll send a 6-digit code. No password needed. You can also continue with Google or Apple.
Who can use My Financial Life?
Adults 18 and older. The lessons are written for people in the US.
Lessons and practice
What's in a lesson?
Three short reading cards, three questions, a real-life scenario, and one small action to try. It takes about five minutes, and you can pause and resume anytime.
What happens if I get a question wrong?
You can try again or see the answer with an explanation. Your first try is what counts toward your score, and that's only for your own tracking.
What are reviews?
A day after a lesson, a quick review question comes back, then again a few days later, and so on. This spaced practice helps you remember for the long run.
Can I revisit a finished lesson?
Yes. Open it from your profile or the course page to see the whole lesson, your answers and the explanations.
Can I switch courses?
Anytime. Your progress in each course is saved separately.
Streaks, XP and badges
How does my streak work?
Finish a lesson or a review on a day to keep your streak going. If you miss one day, a grace day can cover it once a week.
Can I turn off streaks and XP?
Yes. In Settings, under Motivation, you can turn gamification off entirely.
Certificates
How do I earn one?
Complete all 30 lessons in a course, pass the final assessment with 80% or higher, and submit the capstone project.
Are certificates accredited?
No. They recognize completion of a self-paced educational program. They aren't academic credits, licenses or professional certifications.
How does someone verify my certificate?
Share your verification link, or they can enter your code on the Verify page.
Privacy and your data
Will you ask for my bank details or salary?
Never. Lessons use example numbers, and real-world actions are done privately on your own paper or device.
What do friends in my cohort see?
Your display name, how many lessons you've completed, and badges if you choose to share them. Never your answers, scores or money details.
How do I export or delete my data?
Go to Settings, then Privacy & data. Export downloads a file of your data. Delete permanently removes your account.
AI tutor and Plus
What does the AI tutor do?
It explains lesson ideas in other words. It can make mistakes, so check important facts. It doesn't give personal financial, legal or career advice.
What is Plus?
An optional subscription with extras like more AI tutor explanations each day. The core lessons are always free.
How do I cancel Plus?
On the web, open Premium and choose Manage subscription. You keep Plus until the end of the period you paid for.
Contact support
Email us and a real person will get back to you, usually within two business days.
support@fynlyfe.comFound a mistake in a lesson? Use “Report a problem” inside the lesson so we know exactly where. See also our Privacy Policy and Terms.